Refund Information
RETURNS, WITHDRAWAL AND REFUND POLICY
MAGIC BUBBLE ESSENZE
Last updated: 16 September 2026
1. Seller information
This Policy governs returns, the right of withdrawal, refunds, replacements and the handling of defective or non-conforming products purchased through the website:
The website and the trade name MAGIC BUBBLE ESSENZE are managed by:
ADEA S.R.L.
Registered office: Via della Libertà 10
20095 Cusano Milanino (MI) – Italy
VAT No. and Tax Code: 04080030127
REA Registration No.: MI – 2803439
Certified email (PEC): adea_srl@pec.it
Email: info@magicbubbleessenze.it
Phone / WhatsApp: +39 342 815 5007
This Policy must be read together with the Terms and Conditions of Sale and the other policies published on the website.
The provisions concerning the right of withdrawal intended to protect consumers apply to customers purchasing as consumers, meaning for purposes outside their trade, business, craft or professional activity.
All mandatory rights granted under applicable law remain unaffected.
2. Right of withdrawal
A consumer making a distance purchase has the right to withdraw from the contract, without having to provide any reason, within 14 days.
The period begins on the day on which the customer, or a third party designated by the customer other than the carrier, takes physical possession of the product.
Where a single order contains several products delivered separately, the period begins on the day on which the last product is received.
To meet the deadline, it is sufficient for the communication concerning the exercise of the right of withdrawal to be sent before the withdrawal period expires.
3. How to exercise the right of withdrawal
To exercise the right of withdrawal, the customer must clearly communicate their decision to ADEA S.R.L.
The communication may be sent to:
Email: info@magicbubbleessenze.it
It is recommended to provide:
- first and last name;
- order number;
- email address used for the purchase;
- product or products concerned;
- date on which the order was received.
The customer is not required to provide a reason for the withdrawal.
The following wording may be used on an optional basis:
I hereby give notice of my withdrawal from the sales contract relating to order no. ________, received on ________.
First and last name: ________
Product(s) concerned: ________
Date: ________
ADEA S.R.L. may provide the operational instructions necessary to correctly identify and process the return.
4. Deadline for returning products
After communicating the decision to withdraw, the customer must return the products without undue delay and in any event within 14 days from the communication of withdrawal.
The deadline is met if the product is handed over to the carrier responsible for the return before the period expires.
Customers are advised to retain the shipping receipt and tracking number until the return procedure has been completed.
5. Return address
Products must be returned to:
MAGIC BUBBLE ESSENZE – ADEA S.R.L.
Shipping and Returns Office
Via Mestre 10
20832 Desio (MB)
Italy
Returns must not be sent to the registered office in Cusano Milanino.
The production site located at:
Via Filippo Carcano 56
20832 Desio (MB)
is not open to the public and is not intended to receive returns.
6. Condition of returned products
The product must be returned complete and, where applicable, including:
- original packaging;
- labels;
- caps;
- accessories;
- seals;
- boxes;
- protective packaging;
- instructions;
- original components and equipment.
The customer may handle the product only to the extent necessary to establish its nature, characteristics and functioning.
The customer is responsible for any reduction in value resulting from handling beyond what is necessary for this purpose.
Where permitted by law, the refund may therefore be reduced proportionately to reflect the actual loss in value of the product.
7. Opened or used products
The right of withdrawal does not give the customer the right to use the product freely during the cooling-off period.
For liquid products, perfumes, essences, detergents, diffusers and cosmetics, use beyond what may reasonably be necessary for a legitimate inspection may result in a reduction in the value of the product.
ADEA S.R.L. may inspect the actual condition of the returned product and, where permitted by law, apply a reduction to the refund proportionate to the loss in value identified.
8. Exceptions to the right of withdrawal
The right of withdrawal does not apply in the cases expressly provided for by applicable law.
These may include, where the relevant legal requirements are actually met:
- goods made to the consumer's specifications or clearly personalised;
- goods liable to deteriorate or expire rapidly;
- sealed goods which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery;
- goods which, after delivery, become inseparably mixed with other items;
- other cases provided for by law.
For body perfumes, cosmetics, essences, laundry products, detergents, diffusers and household products, any exclusion will be applied only where the conditions required by law are actually met.
Simply opening the external packaging or box does not automatically result in the loss of the right of withdrawal.
9. Return shipping costs
In the event of withdrawal due to a simple change of mind, the direct costs of returning the product are borne by the customer.
Customers are advised to use a trackable shipping service and packaging suitable for the nature of the product.
Where the return is instead due to a defective or non-conforming product, or to an error attributable to ADEA S.R.L., the costs will be handled in accordance with applicable law and the legal guarantee.
10. Returning liquid products
Liquid products must be appropriately packaged.
Caps, closures and containers must be properly secured and protected in order to prevent:
- leaks;
- breakage;
- contamination;
- damage;
- spillage during transport.
Any damage resulting from inadequate packaging prepared by the customer may be taken into account when assessing any reduction in the value of the product.
11. Refund following withdrawal
Where the right of withdrawal has been validly exercised, ADEA S.R.L. will refund the amounts due in accordance with applicable law.
The refund includes:
- the price paid for the products subject to withdrawal;
- the cost of the original standard delivery, where required.
Any additional costs resulting from the customer's choice of a delivery method more expensive than the standard delivery option offered will not be refunded.
The refund will be made without undue delay and in any event within 14 days from the date on which ADEA S.R.L. was informed of the decision to withdraw.
Where permitted by law, ADEA S.R.L. may withhold the refund until the products have been received or until the customer has provided evidence that they have returned them, whichever occurs first.
Unless otherwise agreed, the refund will be made using the same payment method used for the original purchase.
12. Banking processing times
Once the refund has been issued, the time required for the amount to become available on the customer's account or card may depend on the bank, payment network or payment service provider used.
These technical processing times are outside the control of ADEA S.R.L.
13. Products damaged during delivery
Upon delivery, the customer is encouraged to inspect the external condition of the package.
Where visible irregularities are present, the customer is advised, where possible, to accept the shipment subject to a specific reservation, indicating the type of damage observed.
If a product has been damaged during transport, the customer is encouraged to contact:
preferably within 48 hours of delivery, providing, where possible:
- order number;
- photographs of the package;
- photograph of the shipping label;
- photographs of the internal packaging;
- photographs of the damaged product.
The 48-hour period is indicated to allow the claim to be handled promptly and does not automatically result in the loss of the consumer's rights under the legal guarantee.
14. Incorrect, incomplete or non-conforming products
If the customer receives a product that is:
- different from the one ordered;
- incomplete;
- defective;
- damaged;
- not as described;
- missing expected components;
the customer must contact:
and, where possible, provide the order number, a description of the issue and photographs useful for verification.
The request for photographs is intended to assist the assessment and speed up the handling of the claim.
15. Legal guarantee of conformity
Consumer customers benefit from the legal guarantee of conformity provided for under applicable law.
For new goods, European consumer protection rules provide for a minimum legal guarantee of 2 years from delivery.
Where a lack of conformity exists, remedies will be applied in accordance with applicable law and may include:
- repair, where appropriate and possible;
- replacement;
- proportionate price reduction;
- termination of the contract and refund, where provided for by law.
The right of withdrawal based on a change of mind and the legal guarantee covering lack of conformity are two separate forms of protection.
16. Exchanges due to personal preference
ADEA S.R.L. is not required to exchange products solely because of personal preference outside the rights provided by law.
If the customer wishes to change the fragrance, size, variant or product for reasons unrelated to a defect or an error by ADEA S.R.L., it may be necessary to:
- exercise the right of withdrawal, where applicable;
- return the original product;
- place a new order.
Any new shipping costs will be borne by the customer.
17. Orders returned to sender
Where a shipment is returned to ADEA S.R.L. for reasons attributable to the customer, such as an incorrect or incomplete address, unknown recipient, failure to collect the parcel, failure to respond to delivery attempts or unjustified refusal, ADEA S.R.L. will contact the customer to determine how the order should be handled.
If the order is shipped again, the relevant shipping costs may be charged.
Failure to receive or collect the parcel does not automatically constitute exercise of the right of withdrawal.
18. Lost parcel or failed delivery
In the event of failed delivery, abnormal tracking information or possible loss of a parcel, the customer must contact customer service and provide the order number.
ADEA S.R.L. will carry out the necessary checks with the carrier.
If the shipment is definitively confirmed as lost or undeliverable, the remedy required by applicable law will be applied and may consist, depending on the circumstances, of a replacement shipment or a refund.
19. Promotions and discount codes
Where withdrawal relates to an order purchased using a promotional code, the refund will be calculated on the amount actually paid for the products concerned.
The discount applied does not constitute a separately refundable amount.
Where an order includes free gifts or benefits subject to a minimum purchase threshold, any recalculation may be made only where that condition was clearly communicated before purchase and in accordance with applicable law.
20. Professional customers and resellers
The 14-day right of withdrawal provided for consumers does not automatically apply to purchases made in the course of a professional, business or commercial activity.
For companies, professionals and resellers, returns, replacements or refunds may be governed by specific B2B Terms, applicable commercial agreements or mandatory provisions of law.
Any rights that may apply in relation to defective, non-conforming or incorrectly supplied products remain unaffected.
21. Fraud prevention
ADEA S.R.L. may carry out reasonable checks where there are objective grounds to suspect duplicate claims, altered evidence, the return of products different from those purchased, tampering with codes or batch numbers, or other fraudulent conduct.
Such checks do not limit the rights of customers making legitimate claims.
22. Customer service
For enquiries relating to returns, withdrawal, refunds, replacements, damaged products, incorrect products, failed delivery or the legal guarantee:
MAGIC BUBBLE ESSENZE – ADEA S.R.L.
Email: info@magicbubbleessenze.it
Phone / WhatsApp: +39 342 815 5007
Website: www.magicbubbleessenze.it
23. Company information
ADEA S.R.L.
Trade name: MAGIC BUBBLE ESSENZE
Registered office:
Via della Libertà 10
20095 Cusano Milanino (MI) – Italy
Shipping and Returns Office:
Via Mestre 10
20832 Desio (MB) – Italy
Production site – not open to the public:
Via Filippo Carcano 56
20832 Desio (MB) – Italy
VAT No. and Tax Code: 04080030127
REA Registration No.: MI – 2803439
Certified email (PEC): adea_srl@pec.it
Email: info@magicbubbleessenze.it
Phone / WhatsApp: +39 342 815 5007
24. Mandatory rights
Nothing in this Policy is intended to exclude, limit or reduce any rights that are mandatorily granted to consumers under applicable law.
Where any provision of this Policy conflicts with a mandatory rule of law, the mandatory rule shall prevail.
25. Updates
ADEA S.R.L. may periodically update this Policy as a result of legislative, organisational or logistical changes, or changes to customer service procedures.
The version applicable to an order is the version relevant at the time of purchase, without prejudice to any mandatory provisions of law.