Shipping policy
SHIPPING POLICY
MAGIC BUBBLE ESSENZE
Last updated: 20 September 2026
- SCOPE
This Shipping Policy governs the preparation, shipping, delivery, storage, failed delivery and management of issues relating to orders placed through the website www.magicbubbleessenze.it.
The website and the MAGIC BUBBLE ESSENZE trading name are managed by:
ADEA S.R.L.
Registered office: Via della Libertà 10, 20095 Cusano Milanino (MI), Italy
VAT No. and Tax Code: 04080030127
REA: MI – 2803439
PEC: adea_srl@pec.it
Email: info@magicbubbleessenze.it
Telephone / WhatsApp: +39 342 815 5007
This Policy forms an integral part of the Terms and Conditions of Sale published on the website.
All mandatory rights granted to consumers under applicable law remain unaffected.
- SHIPPING ORIGIN
Orders are prepared and handed over to the courier at:
MAGIC BUBBLE ESSENZE – ADEA S.R.L.
Shipping Department
Via Mestre 10
20832 Desio (MB), Italy
The company’s registered office is located at:
Via della Libertà 10
20095 Cusano Milanino (MI)
The operational production site is located at:
Via Filippo Carcano 56
20832 Desio (MB)
The production site is not open to the public and is not intended for order collection or return deliveries.
- ORDER PREPARATION
Orders are normally processed and prepared within 24–48 business hours from confirmation of the order and successful payment.
The preparation period normally begins on the first business day following receipt of the order.
Saturdays, Sundays, national public holidays, previously announced company closure days and any scheduled periods of shipping suspension are not normally considered business days.
During periods of high order volume, promotions, public holidays, product launches, company holidays, closures or exceptional circumstances, preparation times may be longer.
When a suspension or significant delay is foreseeable, ADEA S.R.L. will, where possible, communicate this on the website, in the cart, at checkout or through another notice before the purchase is completed.
- HANDOVER TO THE COURIER
Shipments are carried out by express courier or another logistics operator selected by ADEA S.R.L.
The service used is normally trackable.
After the parcel has been handed over to the carrier, the customer may receive shipping confirmation, a tracking number, a link to the courier’s website and any updates regarding the delivery status.
Tracking information may take a few hours to become active.
SHIPPING WITHIN ITALY
- SHIPPING COSTS WITHIN ITALY
The standard shipping conditions within Italy are:
Orders from €0.00 to €34.99: €5.90
Orders from €35.00 to €68.99: €4.90
Orders of €69.00 or more: free shipping
The free-shipping threshold is determined on the basis of the value of the products and the conditions actually displayed in the cart and at checkout.
Any promotional codes, discounts, temporary campaigns or special conditions may affect the applicable threshold or cost when this is clearly shown to the customer before payment.
The rate displayed at checkout before confirmation of the order is the rate applicable to that specific purchase.
- FREE SHIPPING WITHIN ITALY
Standard shipping is free for orders with a value of €69.00 or more.
Specific promotions or conditions may be offered when clearly communicated to the customer before purchase.
Free shipping applies to the standard shipping method made available by ADEA S.R.L.
Any additional services or special delivery methods requested by the customer may be subject to separate charges when expressly indicated.
- ESTIMATED DELIVERY TIMES WITHIN ITALY
After handover to the carrier, delivery within Italy generally takes place within 24–48 business hours.
Order preparation time must be added to these delivery times.
Delivery may take longer for islands, remote locations, mountainous areas, public holidays, strikes, adverse weather conditions, periods of high shipping volume, logistics issues, carrier delays or exceptional events.
The stated delivery times are estimates and do not constitute a guarantee of delivery on a specific date unless a binding deadline has been expressly agreed.
- DELIVERY DEADLINE
Unless otherwise agreed, orders intended for consumers will be delivered without undue delay and within the time limits established by applicable law.
If delivery does not take place within the agreed period or within the period provided by law, the consumer may exercise the remedies available under applicable legislation.
Any delays or verification procedures with the courier do not limit the customer’s mandatory rights.
SHIPPING WITHIN EUROPE
- EUROPEAN COUNTRIES SERVED
MAGIC BUBBLE ESSENZE ships to European countries enabled in the online store.
Actual shipping availability depends on the destination, courier services, the products included in the order, any local restrictions and applicable transport conditions.
Availability is checked at checkout.
If a destination cannot be selected, this means that purchases through the website are not currently available for that destination.
- SHIPPING COSTS WITHIN EUROPE
The following rates apply to the standard European shipping zone:
0 to 3 kg: €14.90
3.01 to 5 kg: €18.90
5.01 to 10 kg: €24.90
For European countries served, standard shipping is free for orders with a value of €119.00 or more.
For orders below €119.00, the applicable shipping rates based on weight and shown at checkout will apply.
Different conditions may apply to certain destinations depending on the logistics service available.
The actual price is always shown to the customer before payment.
Any promotions or special conditions may temporarily change the shipping costs or thresholds when clearly communicated to the customer before purchase.
- ESTIMATED DELIVERY TIMES WITHIN EUROPE
After handover to the courier, delivery to enabled European countries generally takes approximately 3–6 business days.
Delivery times may vary depending on the country, region, location, national public holidays, possible inspections, transport restrictions, weather conditions, strikes, high logistics volumes and the characteristics of the products being shipped.
Order preparation time must be added to the delivery times.
- NON-EU DESTINATIONS
Shipments to countries outside the European Union are carried out only when the relevant destination is actually available at checkout.
Such shipments may be subject to import VAT, customs duties, customs charges, clearance fees, carrier administration fees or other charges imposed by local authorities.
Unless otherwise expressly indicated at checkout, these amounts are not included in the product price or shipping costs charged by ADEA S.R.L. and may be payable by the recipient.
ADEA S.R.L. does not independently determine these amounts and may not be able to know them in advance.
- SHIPPING RESTRICTIONS FOR CERTAIN PRODUCTS
Certain products may be subject to shipping restrictions due to the presence of alcohol, classification as flammable liquids, chemical characteristics, carrier restrictions, national regulations, customs restrictions, weight, volume or quantity.
If, after an order has been placed, it becomes impossible to ship one or more products to the selected destination, ADEA S.R.L. will contact the customer.
Depending on the circumstances, the customer may be offered an order modification, removal of the item that cannot be shipped, an agreed replacement, partial or total cancellation, or a refund of the amounts due.
No replacement will be imposed without the customer’s consent.
- CALCULATION OF SHIPPING COSTS
Shipping costs are calculated automatically by the system according to the rules associated with the destination.
The country, area, order value, weight, promotions, service availability and characteristics of the order may affect the applicable cost.
The customer sees the applicable shipping cost before making payment.
ADEA S.R.L. will not subsequently add its own shipping charges that were not accepted by the customer.
Any customs or tax charges imposed by third parties or authorities for non-EU shipments are excluded.
PREPARATION AND DELIVERY
- PACKAGING
ADEA S.R.L. packages products using materials considered appropriate for their nature.
Particular attention is paid to liquid products, glass products, fragile items, products fitted with caps or containing perfumes, detergents or other preparations.
Reasonable measures are taken to reduce the risk of breakage, leakage, accidental opening, crushing, impact and damage.
The customer is advised to keep the packaging until the received order has been fully checked.
- DELIVERY METHODS
Delivery takes place according to the schedules, routes and procedures established by the carrier.
Unless a specific service has been purchased, ADEA S.R.L. cannot guarantee the exact delivery time, a prior telephone call, delivery to a particular floor, Saturday delivery or delivery within a specific time slot selected by the customer.
Any additional services will be available only if expressly offered at checkout.
- ADDRESS PROVIDED BY THE CUSTOMER
The customer is responsible for entering accurate and complete information.
Before completing payment, the customer is advised to carefully check the first and last name, street, street number, postal code, city, province, country, any apartment or staircase details, name on the intercom and telephone number.
- ADDRESS CHANGES
Any changes must be requested as soon as possible by writing to info@magicbubbleessenze.it.
ADEA S.R.L. will make reasonable efforts to amend the information where logistically possible.
A change cannot be guaranteed once the parcel has already been prepared, labelled, handed over to the carrier or is already in transit.
Any additional costs requested by the carrier for changes requested by the customer may be communicated before the change is carried out.
FAILED DELIVERY AND STORAGE
- RECIPIENT ABSENT
If the recipient is absent, the courier may, depending on the service used, make another delivery attempt, send notifications, leave a notice, deposit the parcel at a collection point or place it in storage.
The customer is advised to monitor the tracking information and any communications received by email, SMS, telephone or notification.
- STORAGE
If a shipment remains in storage and is not collected within the time limits established by the carrier, the parcel may be returned to ADEA S.R.L.
Where the return is due to circumstances attributable to the customer, such as failure to collect, incorrect address, unknown recipient, incomplete information, repeated absence, unjustified refusal or failure to respond, ADEA S.R.L. may, within the limits permitted by law, request reimbursement of any actual and documented costs incurred for storage, return or a new shipment.
- NEW SHIPMENT AFTER RETURN TO SENDER
If a parcel is returned to the sender due to circumstances attributable to the customer, a new shipment may be subject to payment of the relevant costs.
ADEA S.R.L. will inform the customer of the amount before sending the parcel again.
- REFUSAL OF THE PARCEL
Simply refusing delivery does not automatically constitute exercise of the right of withdrawal.
A customer wishing to withdraw from the purchase is advised to make an explicit communication in accordance with the Return, Withdrawal and Refund Policy.
Any documented costs resulting from an unjustified refusal may be taken into account within the limits permitted by applicable law.
DAMAGE
- CHECKING THE PARCEL UPON DELIVERY
The customer is advised to check the condition of the packaging immediately upon delivery.
If there are signs of crushing, opening, water damage, leaks, tampering or other visible damage, it is strongly recommended, where possible, to accept the parcel subject to a specific reservation clearly indicating the type of issue found.
- PHOTOGRAPHING DAMAGE
If the parcel shows signs of damage or irregularities, it is advisable to photograph the parcel before opening it, the shipping label, the internal packaging and the items received.
The customer is advised to retain all packaging materials until the verification process has been completed.
- REPORTING DAMAGE
Reports may be sent to info@magicbubbleessenze.it.
To speed up the verification process, it is helpful to provide the order number, the customer’s name, a description of the issue and photographs of the parcel, product and courier label.
Any damage should preferably be reported within 48 hours of delivery.
This time limit is intended for organisational and evidentiary purposes and does not automatically result in the loss of rights granted under applicable law.
- RESPONSIBILITY DURING TRANSPORT
Where the carrier is selected and appointed by ADEA S.R.L., in transactions with consumers the risk of loss or damage remains with the seller until the customer, or a third party designated by the customer other than the carrier, physically takes possession of the goods.
In the event of a lost or damaged parcel, ADEA S.R.L. will carry out the necessary checks with the carrier and apply the remedy provided for by the law and by the circumstances of the case.
DELAYS AND LOST SHIPMENTS
- DELAYS
In the event of a delay, the customer may contact info@magicbubbleessenze.it, preferably providing the order number, recipient details, tracking number and a description of the issue.
ADEA S.R.L. will carry out the necessary checks.
- TRACKING NOT UPDATING
The fact that tracking information has not changed for several days does not automatically mean that the parcel has been lost.
Checks may be carried out with the carrier before the final status of the shipment is determined.
Such checks do not affect the customer’s rights.
- PARCEL MARKED AS DELIVERED BUT NOT RECEIVED
If the courier’s system shows the shipment as delivered but the customer states that it has not been received, the customer is advised to check with family members, household members, the building caretaker, reception, neighbours or any authorised collection points.
ADEA S.R.L. may ask the carrier for proof of delivery and any other information available.
If delivery cannot be adequately demonstrated, the remedies provided by applicable law will be applied.
- LOST PARCEL
A shipment may be considered definitively lost after the reasonably necessary checks have been carried out with the carrier.
If the shipment is confirmed as lost before delivery, ADEA S.R.L. may, depending on the circumstances, make a new shipment, replace the products, refund the order or agree another solution with the customer.
MISSING OR INCORRECT PRODUCTS
- ORDER CONTENT
If the order received contains a missing item, an incorrect item, an incorrect quantity or a product different from the one purchased, the customer must contact info@magicbubbleessenze.it.
To facilitate verification, it is advisable to provide the order number and photographs of the contents, parcel and shipping label.
ADEA S.R.L. may, depending on the circumstances, send the missing item, provide a replacement, issue a refund or apply another agreed or legally available solution.
EXCEPTIONAL EVENTS
- FORCE MAJEURE
Delays or suspensions may occur due to circumstances beyond the reasonable control of ADEA S.R.L., such as natural disasters, floods, fires, emergencies, wars, civil unrest, general strikes, transport blockages, measures taken by public authorities, widespread failures, serious cyberattacks or exceptional weather conditions.
ADEA S.R.L. will take reasonable measures to reduce the consequences of such events.
The consumer’s mandatory rights remain unaffected.
- SCHEDULED CLOSURES AND SUSPENSIONS
ADEA S.R.L. may temporarily suspend or modify the shipping service due to holidays, public holidays, company closures, maintenance, emergencies, unavailability of carriers or high order volumes.
Where the suspension is scheduled and orders continue to be accepted, the customer will be informed before purchase of the expected resumption of shipments.
RETURNS
- RETURN ADDRESS
Returns must be sent to:
MAGIC BUBBLE ESSENZE – ADEA S.R.L.
Shipping and Returns Department
Via Mestre 10
20832 Desio (MB)
Italy
Returns must not be sent to the registered office or the production site.
Before returning an item, the customer is advised to consult the Return, Withdrawal and Refund Policy.
CONTACTS
- SHIPPING ASSISTANCE
For enquiries regarding tracking, deliveries, delays, damaged parcels, lost parcels, storage or missing items, please contact:
MAGIC BUBBLE ESSENZE – ADEA S.R.L.
Email:
info@magicbubbleessenze.it
Telephone / WhatsApp:
+39 342 815 5007
PEC:
adea_srl@pec.it
Website:
www.magicbubbleessenze.it
It is advisable to always provide the order number.
- CONDITIONS DISPLAYED AT CHECKOUT
The shipping conditions actually displayed and accepted by the customer at checkout for the specific order determine, in particular, the shipping cost, destination availability, any free-shipping entitlement and the available delivery methods.
Mandatory legal provisions remain fully applicable.
- PROFESSIONAL CUSTOMERS AND RESELLERS
For purchases made by professional customers, businesses and resellers, specific B2B shipping conditions may apply that differ from those intended for consumers.
Any reserved conditions will be communicated to the professional customer before the order is completed or through the applicable specific B2B Conditions.
Promotions and free-shipping thresholds intended for consumer customers do not automatically apply to professional accounts or resellers unless expressly stated.
Preparation and delivery times for reseller orders may be longer than for retail orders depending on the quantity and composition of the order.
- UPDATES
ADEA S.R.L. may amend this Policy following changes in rates, changes of carrier, modifications to the destinations served, changes in operating procedures, regulatory changes or new transport restrictions.
Changes apply to orders placed after publication of the updated version, subject to any mandatory legal provisions to the contrary.
- FINAL CLAUSE
This Policy must be read together with the Terms and Conditions of Sale, the Return, Withdrawal and Refund Policy, the Privacy Policy, any applicable B2B/Reseller Conditions and the specific conditions displayed at checkout.
No provision of this Policy may be interpreted as excluding or limiting any mandatory right granted to consumers under applicable law.