Terms and conditions of service

TERMS AND CONDITIONS OF SALE

MAGIC BUBBLE ESSENZE
Last updated: 16 September 2026

1. General information

These Terms and Conditions of Sale govern access to the website www.magicbubbleessenze.it and purchases made through it.

The website and the trade name MAGIC BUBBLE ESSENZE are managed by:

ADEA S.R.L.
Registered office: Via della Libertà 10
20095 Cusano Milanino (MI) – Italy
VAT No. and Tax Code: 04080030127
REA Registration No.: MI – 2803439
Certified email (PEC): adea_srl@pec.it
Email: info@magicbubbleessenze.it
Phone / WhatsApp: +39 342 815 5007

By placing an order, the customer acknowledges having had the opportunity to review these Terms and Conditions and the other applicable policies published on the website.

All mandatory consumer rights provided by applicable law remain unaffected.

2. Identity of the seller

The seller of the products marketed on the website is:

ADEA S.R.L.
Trade name: MAGIC BUBBLE ESSENZE

Registered office:
Via della Libertà 10
20095 Cusano Milanino (MI) – Italy

Operating address for shipping and returns:
Via Mestre 10
20832 Desio (MB) – Italy

Production site – not open to the public:
Via Filippo Carcano 56
20832 Desio (MB) – Italy

VAT No. and Tax Code: 04080030127
REA Registration No.: MI – 2803439
Certified email (PEC): adea_srl@pec.it
Email: info@magicbubbleessenze.it
Phone / WhatsApp: +39 342 815 5007

The production site is not open to the public and is not authorised to receive customers, collections or returns.

Returns must be sent to the operating address at Via Mestre 10, 20832 Desio (MB) in accordance with the procedures set out in the Returns, Withdrawal and Refund Policy.

3. Scope of application

These Terms apply to purchases made by consumers and, where applicable, by professional customers, businesses, traders, retailers, resellers and VAT-registered customers.

A consumer means a natural person purchasing for purposes outside their trade, business, craft or professional activity.

A professional customer means a person or entity purchasing within the scope of their business, commercial, craft or professional activity.

Provisions specifically intended to protect consumers apply only to persons who qualify as consumers.

Purchases made by professional customers and resellers may be subject to specific B2B Terms or separate commercial agreements.

4. Products sold

MAGIC BUBBLE ESSENZE markets, among other products:

laundry essences and fragrances;
detergents;
fabric softeners;
body perfumes;
home fragrance diffusers;
car fragrances;
household cleaning and care products;
microfibre cloths and accessories;
boxes and kits;
gift sets;
related products and accessories.

The essential characteristics of each product are described on the relevant product page.

Before purchasing and using a product, customers must carefully read the information concerning its characteristics, intended use, instructions for use, ingredients or composition, dosage, warnings, precautions and any applicable safety information.

5. Images, packaging and product representation

Photographs and images published on the website are provided for informational, illustrative and representative purposes.

Colours, shades and visual appearance may vary depending on the screen, device, settings used and photographic conditions.

The product received may show minor aesthetic, graphic, colour or packaging differences compared with the images published on the website, provided that such differences do not alter its essential characteristics or contractual conformity.

ADEA S.R.L. may update packaging, labels, caps, boxes or other graphic elements without this necessarily involving any change to the formulation or essential characteristics of the product.

The customer's right to receive a product conforming to the product purchased remains unaffected.

6. Product availability

Availability displayed on the website depends on actual stock levels.

In exceptional cases, an item may appear available when the order is placed and subsequently become unavailable due, for example, to simultaneous orders, inventory errors, damaged stock, technical problems or unexpected unavailability.

In such cases, ADEA S.R.L. will contact the customer and may propose:

waiting for restocking;
an alternative product;
amendment of the order;
cancellation of the item;
refund of the amounts due.

No replacement will be imposed without the customer's consent.

7. Prices

All prices published on the website are expressed in euros.

Unless otherwise stated, prices intended for consumers include applicable VAT.

Delivery charges and any other costs are displayed to the customer before the order is completed.

ADEA S.R.L. may change prices, product ranges and promotions at any time.

Changes do not affect orders that have already been validly concluded.

8. Pricing or content errors

ADEA S.R.L. takes reasonable measures to ensure the accuracy of the information published on the website.

Where there is an obvious and recognisable material, technical or IT error relating, for example, to the price, quantity, discount, description or availability, ADEA S.R.L. may contact the customer before the order is processed.

The customer may be offered confirmation under the correct conditions, an amendment to the order or cancellation without charge.

If payment has already been made and the order is cancelled, the amounts due will be refunded.

9. Promotions and discount codes

Promotions, discount codes and coupons are subject to the conditions communicated on the website.

Unless otherwise stated, they:

cannot be combined;
cannot be exchanged for cash;
cannot be applied retroactively;
may have an expiry date;
may require a minimum order amount;
may be limited to specific products, categories or customers.

ADEA S.R.L. may prevent fraudulent, duplicate, manipulated or unauthorised use of codes and promotions.

10. Orders

To make a purchase, the customer must select the desired products and follow the procedure provided on the website.

Before finally confirming the order, the customer is responsible for checking:

products;
quantities;
variants;
delivery address;
contact details;
payment method;
total price;
shipping charges.

The customer must provide truthful, complete and up-to-date information.

11. Conclusion of the contract

Submitting an order constitutes an offer to purchase by the customer.

The automatic order receipt email confirms that the system has received the request.

ADEA S.R.L. may carry out checks relating, for example, to payment, availability, accuracy of information, delivery address and fraud risk.

The contract is considered concluded in accordance with the purchasing and confirmation procedure adopted by the website.

ADEA S.R.L. may refuse or cancel an order where there are legitimate reasons, including rejected or unauthorised payment, false information, a non-existent address, product unavailability, an obvious error, fraudulent activity or a breach of these Terms.

If an order that has already been paid for is cancelled, the amounts due will be refunded.

12. Information provided by the customer

The customer is responsible for the accuracy of the information entered during the purchase process.

ADEA S.R.L. cannot be held responsible for consequences directly resulting from incorrect or incomplete information provided by the customer, such as an incorrect address, postal code, street number, recipient name, intercom details, email address or telephone number.

Any correction must be requested promptly.

A change cannot be guaranteed once the order has already been prepared, labelled or handed over to the carrier.

13. Payments

The available payment methods are displayed at checkout.

They may include credit or debit cards, Shopify Payments, PayPal, digital wallets and other payment systems that may be made available.

Payments are processed through the relevant payment service providers.

ADEA S.R.L. does not directly store complete payment card information.

An order for which payment is declined, reversed or unauthorised may not be processed.

14. Invoicing

Customers requiring an invoice must provide the necessary information correctly and promptly in accordance with the procedure provided by the website.

The customer is responsible for the accuracy of the tax information supplied.

Any changes requested after an invoice has been issued may be made only where permitted under applicable tax law.

15. Shipping within Italy

Shipments are handled from the operating address:

MAGIC BUBBLE ESSENZE – ADEA S.R.L.
Via Mestre 10
20832 Desio (MB) – Italy

The standard shipping conditions within Italy are:

Orders from €0.00 to €34.99: €5.90
Orders from €35.00 to €68.99: €4.90
Orders of €69.00 or more: free shipping

Specific promotions may temporarily modify these conditions.

The shipping rate actually displayed at checkout before payment is the rate applicable to the specific order.

16. Shipping within Europe

ADEA S.R.L. may ship to European countries enabled on the website.

For the standard European zone:

0–3 kg: €14.90
3.01–5 kg: €18.90
5.01–10 kg: €24.90

Service availability depends on the country, product type, carrier restrictions and any applicable transport regulations.

The final cost is displayed at checkout.

Free shipping within Italy for orders of €69 or more does not automatically extend to international destinations, unless expressly stated as part of a promotion.

17. Non-EU destinations

Where the website allows purchases to countries outside the European Union, the following may apply:

customs duties;
import VAT;
customs charges;
customs clearance fees;
carrier fees;
local taxes.

Unless checkout expressly states otherwise, such amounts may be payable by the recipient.

The ability to place an order depends on whether the destination is actually available at checkout.

18. Order preparation

Orders are normally prepared on business days.

Preparation times may vary during periods of high order volume, promotions, public holidays, company holidays, exceptional events or logistical unavailability.

Preparation times indicated on the website are estimates unless a specific date has been expressly guaranteed.

19. Delivery times

After the order has been handed over to the carrier, delivery times depend on the destination and the service used.

Any dates communicated by the carrier are estimates unless expressly guaranteed.

Mandatory time limits and rights provided under consumer protection legislation remain applicable.

20. Carrier delays

ADEA S.R.L. provides assistance to customers in the event of delays.

Delays may occur, for example, due to weather conditions, strikes, public holidays, high logistics volumes, accidents, carrier issues, inspections, force majeure or difficult-to-reach locations.

An investigation or claim opened with the carrier does not limit the customer's mandatory rights.

21. Delivery and inspection of the parcel

Upon delivery, customers are encouraged to inspect the external condition of the parcel.

If there is crushing, opening, wet packaging, perforation or tampering, customers are advised, where possible, to accept the parcel subject to a specific reservation, stating the type of irregularity found.

Where there is a visible irregularity, customers are also encouraged to photograph the parcel before opening it.

22. Transfer of risk

In contracts with consumers, the risk of loss of or damage to the goods passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the product.

23. Failed delivery and storage

Customers are encouraged to monitor tracking information and any communications from the carrier.

If the shipment is returned to ADEA S.R.L. for reasons attributable to the customer, such as an incorrect address, unknown recipient, failure to collect, failure to respond, repeated absence or unjustified refusal, any actual and documented costs incurred in connection with the return and a new shipment may be charged to the extent permitted by law.

Failure to accept or collect the parcel does not automatically constitute exercise of the right of withdrawal.

24. Right of withdrawal

Consumers have the right to withdraw from a distance sales contract within 14 days, without having to provide a reason, subject to the exceptions provided by law.

For goods, the period generally begins on the day on which the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.

Full details are set out in the Returns, Withdrawal and Refund Policy, which forms an integral part of these Terms.

25. Returns

After communicating the withdrawal, the consumer must return the product within the time limits provided by law.

Where the withdrawal is due simply to a change of mind, the direct cost of returning the product is borne by the consumer where this was properly communicated before the contract was concluded.

26. Reduction in product value

The customer may handle the product only to the extent necessary to establish its nature, characteristics and functioning.

Where handling goes beyond what is necessary, the consumer may be responsible for any reduction in the value of the product.

To the extent permitted by law, factors that may therefore be taken into account include use of the product, missing contents, missing parts, tampering, damage, contamination or missing accessories.

27. Sealed products and hygiene reasons

The right of withdrawal may be excluded in the cases provided by law, including sealed goods that are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.

The exclusion will be applied only where the relevant legal requirements are actually met.

Simply opening the box or external packaging does not automatically result in the loss of the right of withdrawal.

28. Liquid products

Returned liquid products must be appropriately packaged to prevent leaks, breakage, contamination and damage.

A leak resulting from inadequate packaging prepared by the customer may be taken into account when assessing any reduction in the value of the goods.

29. Refund following withdrawal

Where the right of withdrawal has been validly exercised, the amounts required by applicable law will be refunded, including the cost of the original standard delivery where applicable.

Any additional costs resulting from the customer's choice of a delivery method more expensive than the standard delivery method will not be refunded.

ADEA S.R.L. may withhold the refund until it has received the goods or until the consumer has provided evidence that they have returned them, in accordance with applicable law.

Unless otherwise agreed, the refund will be made using the same payment method used for the original purchase.

30. Incorrect or missing products

If the customer receives a different product, an incorrect quantity, a missing item or an incomplete item, they must contact:

info@magicbubbleessenze.it

Customers are encouraged not to use a product received in error where they request its replacement.

ADEA S.R.L. will carry out the necessary checks and apply the appropriate remedy.

31. Damage during transport

Any damage should be reported as soon as possible.

To assist with the assessment, customers are encouraged to provide:

order number;
photographs of the parcel;
photograph of the shipping label;
photographs of the internal packaging;
photographs of the damaged product.

Reporting damage preferably within 48 hours is intended for organisational and evidentiary purposes and does not remove mandatory rights arising under the legal guarantee.

32. Legal guarantee

Products sold to consumers are covered by the legal guarantee of conformity provided under applicable law.

The seller is responsible for lack of conformity within the periods and under the conditions provided by law.

The legal guarantee cannot be excluded by these Terms.

33. Remedies under the legal guarantee

Where a lack of conformity exists, the consumer may benefit from the remedies provided under applicable law.

Depending on the circumstances, these may include:

repair, where appropriate and possible;
replacement;
price reduction;
termination of the contract and refund.

The availability of each remedy depends on the conditions provided by law.

34. Problems not attributable to the product

The following do not automatically constitute a lack of conformity where the problem results exclusively from:

misuse;
failure to follow instructions;
incorrect dosage;
unintended mixing;
incorrect storage;
tampering;
use on incompatible materials;
damage caused by the customer.

This provision applies only where the problem is actually attributable to the customer's conduct.

35. Use of products

Products must be used in accordance with their intended purpose, labels, instructions, dosage, pictograms, warnings and safety information.

Customers must avoid misuse or uses other than those indicated.

ADEA S.R.L. is not responsible for damage caused exclusively by misuse or use contrary to the instructions, except where otherwise provided by law.

36. Fragrances and personal preferences

The perception of a fragrance is subjective and may vary depending on personal sensitivity, quantity used, fabric, temperature, environment, method of use and other products used at the same time.

The fact that a fragrance does not correspond to a customer's personal taste does not, in itself, constitute a product defect where the product conforms to its description.

The right of withdrawal remains available where applicable.

37. Allergies and sensitivities

Customers are encouraged to read ingredients, warnings and safety information before use.

The presence of a correctly declared ingredient or allergen does not, in itself, constitute a product defect.

Customers with known allergies or sensitivities should carefully assess the suitability of the product before use.

38. Boxes and kits

Where multiple products are sold together as a single commercial package, box or kit, a return may require the entire set to be returned, without prejudice to applicable law and cases involving defective, incorrect or missing products.

39. Free gifts and promotions

Any free gifts:

are subject to availability;
cannot be exchanged for cash;
may vary;
do not necessarily constitute an essential element of the purchase unless expressly stated.

Where a promotional benefit depends on a minimum purchase threshold and a subsequent withdrawal causes that condition to no longer be met, any recalculation may be made only where the relevant rule was communicated to the customer in advance and to the extent permitted by law.

40. Orders returned to sender

Where an order is returned for a reason attributable to the customer, ADEA S.R.L. may require payment of a new shipping charge before arranging a new shipment.

Return costs may be charged only where permitted by law and where properly documented.

41. Lost parcel

In the event of a possible loss, ADEA S.R.L. will carry out the necessary checks with the carrier.

If the shipment is definitively confirmed as lost or undeliverable, the remedies available to the customer under applicable law will be applied and may include a new shipment or refund.

42. Parcel marked as delivered but not received

If tracking indicates delivery but the customer disputes receipt, ADEA S.R.L. may carry out the necessary checks with the carrier, local delivery branch, collection points, recipient or any other persons authorised to receive the parcel.

The investigation will be conducted without prejudice to the consumer's mandatory rights.

43. Fraud prevention

ADEA S.R.L. may carry out reasonable checks where there are objective indications of possible:

fraud;
unlawful use of payment instruments;
abnormal orders;
abuse of promotions;
duplicate refund requests;
return of different products;
alteration of evidence, codes, batch numbers or information.

In the event of unlawful activity, ADEA S.R.L. reserves all rights and remedies available under law.

44. Professional customers and resellers

Where a purchase is made in the course of a professional, business or commercial activity, provisions specifically intended for consumers do not automatically apply, including the 14-day right of withdrawal for a simple change of mind.

Purchases made by businesses, professionals, traders and resellers may be subject to specific B2B Terms, reserved prices, payment methods, minimum quantities, shipping conditions or other commercial conditions agreed with ADEA S.R.L.

Access to reserved conditions may be subject to registration, verification and account approval by ADEA S.R.L.

Any B2B Terms accepted by the parties supplement these Terms and prevail, with respect to the matters specifically governed by them, over the general conditions.

Promotions, coupons, discounts or shipping conditions intended for consumers do not automatically apply to professional accounts or resellers unless expressly stated otherwise.

45. Customer account

The customer is responsible for the proper management of their login credentials.

ADEA S.R.L. may adopt security measures and suspend an account where there are reasonable indications of unauthorised access, fraud or breach of these Terms.

46. Reviews

Where the website allows reviews or other user-generated content, unlawful, defamatory or fraudulent content, unauthorised advertising and content containing third-party personal data without lawful grounds are not permitted.

ADEA S.R.L. may moderate or remove content that violates the law or the applicable service conditions.

Moderation is not used to remove genuine reviews solely because they are negative.

47. Intellectual property

Trademarks, logos, texts, photographs, images, videos, product pages, packaging and original materials published on the website are protected by applicable intellectual and industrial property laws.

Their commercial use without authorisation is prohibited where such use infringes the rights of ADEA S.R.L. or other rights holders.

48. Third-party services

The website may use services provided by third parties, including:

payment systems;
couriers;
IT platforms;
social networks;
email services;
technical or analytics tools.

The use of such services may also be subject to the terms and conditions of the relevant providers.

49. Privacy

Personal data is processed in accordance with Regulation (EU) 2016/679, applicable national legislation and the Privacy Policy published on the website.

50. Force majeure

To the extent permitted by law, ADEA S.R.L. cannot be held responsible for delays or impediments resulting from circumstances beyond its reasonable control.

These may include natural disasters, fires, floods, wars, civil unrest, general strikes, measures adopted by public authorities, widespread transport interruptions, serious outages or exceptional events.

This clause does not exclude mandatory consumer rights.

51. Limitation of liability

To the extent permitted by law, ADEA S.R.L. shall not be liable for damage directly attributable to misuse, failure to follow instructions, product tampering, incompatible storage or use for purposes other than those intended.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

52. Complaints and assistance

For assistance:

MAGIC BUBBLE ESSENZE – ADEA S.R.L.

Email: info@magicbubbleessenze.it
Phone / WhatsApp: +39 342 815 5007
Certified email (PEC): adea_srl@pec.it

To speed up handling, customers are encouraged to provide their name, order number, description of the issue and any relevant photographs.

53. Alternative dispute resolution

Consumers may, where applicable, use alternative dispute resolution bodies and procedures provided for under current legislation.

54. Governing law

These Terms are governed by Italian law.

For consumers residing in other European Union Member States, any mandatory consumer protection provisions applicable to them remain unaffected.

55. Jurisdiction

For disputes involving a consumer, jurisdiction shall be determined in accordance with the applicable mandatory rules and, where provided, shall lie with the court of the consumer's place of residence or domicile.

For professional customers, businesses, traders and resellers, the Court of Milan shall have exclusive jurisdiction, unless otherwise required by mandatory law or agreed in writing between the parties.

56. Severability

If any individual provision is found to be null or unenforceable, this shall not automatically invalidate the remaining provisions.

Where possible, the invalid provision shall be interpreted or replaced in accordance with applicable law.

57. Failure to exercise a right

Any failure or delay by ADEA S.R.L. in exercising a right shall not automatically constitute a waiver of that right.

58. Amendments to the Terms

ADEA S.R.L. may update these Terms as a result of legislative changes, changes to services, organisational changes, new payment methods, changes to shipping arrangements, security requirements or the introduction of new products.

New versions apply to orders concluded after their publication, subject to any mandatory provisions of law.

59. Documents governing the purchase

Where relevant, the following form part of the rules applicable to the order:

these Terms and Conditions;
the Returns, Withdrawal and Refund Policy;
the Shipping Policy;
the Privacy Policy;
the Cookie Policy;
the product page;
the terms of any applicable promotions;
any applicable B2B/Reseller Terms;
the order summary;
the conditions displayed at checkout.

In the event of any conflict, mandatory provisions of law shall prevail and, for matters specifically governed by them, any applicable specific conditions shall prevail.

60. Final seller information